Patient Toll-Free Number: 866.651.6272

COVID-19 provider resources


Infection Prevention 


Mental Health


Barrier or Topic


Patient vaccination hesitancy
Staff vaccination hesitancy
Lack of vaccines or unable to access at the facility
Community spread
Spread from nursing homes
Lack of infection control by patients at home
Lack of nursing home communications
  • Call facility before patient arrives to ensure handoff
  • Choose 1-2 staff members to manage nursing home communications and relay pertinent information
  • If verbal handoff is a problem, consider using a written handoff form
  • If facility is located within a nursing home, arrange time weekly to discuss patients and plan of care
Staffing shortage & burnout
Exposures and  positive results