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quality improvement

PDSA Cycle
Quality Improvement is a method of planning and implementing continuous improvements in systems or processes in order to provide quality health care reflected by improved patient outcomes.
Quality Insights bases its improvement process on the Model for Improvement developed by Associates in Process Improvement, and utilized by the Institute for Healthcare Improvement (IHI).  This model has two parts:
  • Establishing what is to be studied and how to measure the improvements; and
  • Using the PDSA cycle to test changes


Quality Assessment & Performance Improvement (QAPI)
PDSA Worksheet
Measures Assessment Tool (MAT)
Sample QAPI Report
Fishbone Diagram
5 Whys
Ongoing Quality Improvement Projects (QIPs) & Activities (QIAs)
Quality Assurance Performance Improvement: Engaging Patients in a Virtual Environment for QAPI

QI Videos
Introduction to Quality Improvement – 8:09 Minutes
Drilling down on a Problem using the “5 Why” method – 2:02 Minutes
Step by step review of how to perform a RCA cause and effect analysis – 3:08 minutes
What is a PDSA cycle and how to use it – 3:12 Minutes
(This is not a required video but you may choose to watch it as well)
Example of PDSA cycle via the IHI 4:45 Minutes