Patient Toll-Free Number: 866.651.6272

professionalism & conflict resolution

Feeling Cold Pamphlet and Feeling Cold Poster - materials to hand out and display for patients about cause of feeling cold while on dialysis, regulatory requirements, and suggestions for maintaining warmth during treatment

RESPECT Posters - posters to display in your facility to help encourage a calm and soothing treatment environment

RESPECT Poster 1 RESPECT Poster 1   RESPECT Poster 3 RESPECT Poster 3   RESPECT Poster 5 RESPECT Poster 5
RESPECT Poster 2 RESPECT Poster 2   RESPECT Poster 4 RESPECT Poster 4      

5-Diamond Patient Safety Program - offers some related modules for staff training

*Clicking the webinar session links below will direct your browser away from the QIRN5 website. If this is your first time viewing a webinar recording, it could take several minutes to load, depending on your connection speed. Dial-up connections to the Internet will take an extremely long time to load.

The Patient Whisperer: Compassionate Care for Challenging Situations - January 2010

MARC Professionalism
December 2013

A Team Approach to Managing Mental Health Illness in a Dialysis Clinic
December 2012

Managing Conflict in Your Dialysis Center
January 2012

Polishing Up on Professionalism (PowerPoint Presentation)
June 2003

Professionalism in the Workplace (PowerPoint Presentation)
May 2003