Patient Toll-Free Number: 866.651.6272

decreasing patient-provider conflict (dpc)

The Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit was developed with funding from the Centers for Medicare & Medicaid Services (CMS) and is based on the efforts and diligent work from a variety of content experts and work groups, including the ESRD Networks. The materials provided are designed for all levels of dialysis staff who provide direct patient care. The kit is composed of tools and resources regarding professionalism and conflict resolution. 



DPC Provider Manual

DPC Tracking Tool & Instructions

DPC Tips on Cultural Awareness

Professionalism & Conflict Resolution

A boxed toolkit is available upon request while supplies last. Contact Renée Bova-Collis at 804-320-0005, ext. 2705 or

Webinar Recordings & slide decks

Recordings (files are large and may take a few minutes to load) Slide Decks Evaluation
Patient Experience of Care LAN - January 2019
Anonymous Grievances: How to Improve the Process for All
(To review for continuing education credit, click here, search for event title, and follow instructions provided.)
PDF Slides Summary of Evaluation Responses