decreasing patient-provider conflict (dpc)
The Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit was developed with funding from the Centers for Medicare & Medicaid Services (CMS) and is based on the efforts and diligent work from a variety of content experts and work groups, including the ESRD Networks. The materials provided are designed for all levels of dialysis staff who provide direct patient care. The kit is composed of tools and resources regarding professionalism and conflict resolution.
Resources
DPC Provider Manual
DPC Tracking Tool & Instructions
DPC Tips on Cultural Awareness
A boxed toolkit is available upon request while supplies last. Contact Renée Bova-Collis at 804-320-0005, ext. 2705 or rbovacollis@qualityinsights.org.
Additional Resources
Feeling Cold Pamphlet and Feeling Cold Poster - materials to hand out and display for patients about cause of feeling cold while on dialysis, regulatory requirements, and suggestions for maintaining warmth during treatment
RESPECT Posters - posters to display in your facility to help encourage a calm and soothing treatment environment
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RESPECT Poster 1 |
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RESPECT Poster 3 |
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RESPECT Poster 5 |
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RESPECT Poster 2 |
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RESPECT Poster 4 |
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5-Diamond Patient Safety Program - offers some related modules for staff training
Webinar Recordings & slide decks